How we handle your information
Effective Date: March 2025
Hawknest Roadside (“Hawknest Roadside,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or use our services.
We may collect the following types of information:
Personal Information
Automatically Collected Information
This information is collected through cookies, analytics tools, or standard server logs. This helps us improve our website and local service experience.
We use your information to:
We do not sell your personal information.
By calling, texting, or submitting a service request to Hawknest Roadside, you consent to receive customer care via:
Messages may include service confirmations, arrival updates, and follow-ups.
Message and data rates may apply. You may opt out of text messages at any time by replying STOP.
Calls to and from Hawknest Roadside may be recorded for:
By communicating with us by phone, you consent to call recording as permitted under California law (two-party consent state).
We may share information only when necessary:
All partners are required to safeguard your information.
Our website may use cookies to enhance user experience and analyze site traffic. You may disable cookies through your browser settings, though some features may not function properly.
We take reasonable administrative, technical, and physical measures to protect your information. However, no system can guarantee 100% security.
You may:
To make a request, contact us using the information below.
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action to delete such information.
California residents have specific rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. These rights include:
To exercise these rights, please contact us using the contact information provided below. We do not sell personal information and do not discriminate against individuals who exercise their privacy rights.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records, including dispatch information, customer communications, and payment records, are typically retained for a minimum of three years for business purposes and regulatory compliance. After the retention period expires, we securely delete or anonymize your personal information.
Our services are provided primarily to customers within Sonoma County, California, and the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy and applicable U.S. law.
Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our website does not currently respond to DNT signals or similar mechanisms. However, you can disable cookies through your browser settings if you prefer not to have information collected through cookies.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy, please contact:
Hawknest Roadside
