Contact Us

If you need immediate roadside help, click here to submit a service request or call us directly at 1-877-711-HAWK. This form below is for general inquiries only.

At Hawknest Roadside Assistance, we understand that different situations call for different communication methods. That's why we offer multiple convenient ways to contact us, ensuring you can reach our team however works best for your specific needs.

For Emergency Roadside Service: If you're currently experiencing a roadside emergency—whether it's a dead battery, flat tire, lockout, or you need towing—the fastest way to get help is to call us directly at 1-877-711-HAWK. Our phone lines are staffed 24 hours a day, 7 days a week. When you call, you'll speak with a real person who can dispatch a technician to your location immediately.

Alternatively, you can submit an online service request through our roadside assistance portal. This is particularly useful if you're in a safe location and can provide detailed information about your situation. The online form allows you to specify your exact location, describe the problem, and provide vehicle details—all of which help our technicians prepare before arrival.

For General Inquiries: If you have questions about our services, pricing, coverage areas, or anything else that doesn't require immediate roadside assistance, you can use the contact form on this page. We respond to general inquiries during business hours, typically within one business day.

You can also email us directly at hawknestroadside@gmail.com. Email is great for non-urgent questions, service feedback, partnership inquiries, or any situation where you'd like a written record of our communication.

When you reach out to Hawknest Roadside Assistance, here's what you can expect based on your communication method:

Emergency Phone Calls (24/7): When you call 1-877-711-HAWK for emergency roadside service, our dispatcher will answer your call and immediately begin gathering essential information: your location, the nature of your emergency, vehicle details, and any safety concerns. We'll provide an estimated arrival time and stay in contact with you until help arrives. Our priority is getting you safe and back on the road as quickly as possible.

Online Service Requests: When you submit an online service request, you'll receive an immediate confirmation. Our dispatch team reviews new requests constantly and will contact you via phone to confirm details and provide an estimated arrival time. The advantage of online requests is that you can provide detailed information at your own pace, ensuring we have everything we need to serve you efficiently.

General Inquiry Form: For non-emergency inquiries submitted through our contact form, you can expect a response within one business day, Monday through Friday. We'll reply using the contact method you specify in the form—either email or phone.

Email: Emails sent to hawknestroadside@gmail.com are reviewed during business hours and typically receive responses within one business day. For time-sensitive matters, calling is always faster.

To ensure we can help you as quickly and effectively as possible, here are some helpful tips for when you need to contact Hawknest Roadside Assistance:

Know Your Location: The most important piece of information we need is your exact location. If you're on a highway, note the exit number or mile marker. If you're in a parking lot, identify nearby businesses or landmarks. If you're in a residential area, provide the cross streets. The more specific you can be, the faster we can reach you. If you're using a smartphone, you can also share GPS coordinates.

Assess Your Safety: Before calling, evaluate your situation. Are you in a safe location? Is your vehicle in traffic? Are you in an area with hazards? Let us know immediately if you're in an unsafe situation—this helps us prioritize your call and provide appropriate safety guidance while you wait.

Have Vehicle Information Ready: Knowing your vehicle's make, model, and year helps our technicians prepare the right equipment. For example, some vehicles have special requirements for jump-starting or jacking procedures.

Describe the Problem Clearly: Explain what happened and what symptoms you're experiencing. "My car won't start" is helpful, but "My car won't start, the lights work but it just clicks when I turn the key" is even better. The more details you provide, the better prepared our technician will be.

Ask Questions: Don't hesitate to ask about pricing, estimated arrival time, what to expect, or anything else you're wondering about. We're here to help, and transparency is important to us. Our dispatchers are happy to answer your questions.

Stay Safe While You Wait: If you're on a road or highway, stay in your vehicle with seatbelt on if it's safer than standing outside. Turn on hazard lights. If you must exit the vehicle, move as far from traffic as possible. Our dispatchers can provide safety guidance specific to your situation while you wait for our technician to arrive.